GENERAL FAQ

Is the service "all inclusive"? (Any hidden charges?)
Our package prices include everything that is required to have a good time, however we do offer a few options that will enhance the fun. The only additional charge may be travel depending where your event is being held and Maryland State Sales Tax (as required by law), please contact us for details.
 
Will my guests be charged to download their pics after the event?
We will post the strips to our website & host them there for a minimum of 90 days with FREE DOWNLOADING capabilities. If anyone is interested in an individual photo (from the strip) or a print we will charge a nominal fee for that due to the additional cost involved. The individual photos are only able to be obtained within 7 days of the event as they are not uploaded to our website.
 
What is the quality of the prints?
We use only the highest quality camera and printer and the photo strips that are printed are printed on a high resolution thermal printer.
 
Can I order extra reprints, DVD or USB Drive of images from my event?
We offer the ability to download all of the images online however if you need or want we can print additional copies of an image or strip for you as well as provide you a USB Drive of the images at an additional charge. We ship the USB drive (if ordered in advance) normally 14 days after your event once we have the correct shipping address, we will have the photos uploaded to our website first.
 
How do I download my images?
Once the photos are uploaded to our website (typically within 10 days after your event) we allow our client to download the photos from our website (if included in the package).
 
To download all of the photos from your gallery you will need to go to 
 
http://www.charmcityphotobooths.com and locate your gallery. In some cases your gallery will be password protected. If you do not know the password please contact the event coordinator or Charm City Photo Booths at info@charmcityphotobooths.com) for the password.
 
Once you are logged in and on the thumbnail view of your gallery you will see a "Select Photos" option at the top of the page. Click this "box". Then you will click the "Download" box. You will be presented with another window that asks you if you want to select certain photos to download or if you want to download the entire gallery. You may be asked for a special download password as well, this protects the images not only from being seen but also from someone downloading your photos without permission.
 
You will then begin downloading a large ZIP file of all of the images you selected. This file may be larger then 500mb and may take a while to download, please be patient and allow it to finish. Once you have the files downloaded you can burn them to a CD for safe keeping. The ability to download the photos from the gallery is only active for 6 months, after which time we can re-enable the download ability, there may be a charge for this.
 
What am I allowed to do with the photos I downloaded or had printed?
As with all photos taken by Charm City Photo Booths (a One Rock Studio company) you have the right to use the photo for personal use only. Please feel free to post your photos on Facebook, Twitter, etc, we would like you to link back to us but it is not required. We do enjoy seeing what you and your guests think socially. If you wish to use the photo in any other means including but not limited to advertising, business, etc please contact us at info@charmcityphotobooths.com.
 
What if the facility I want you at doesn't have an elevator? Can I still use your services?
Not every facility has a working elevator and we are still able to get our booths up to a higher floor as well as a lower floor if needed, however we do charge a non-elevator fee, please see our packages page for details on the charge.
 
Do you have a travel charge? If so what is it?
Yes, we charge a travel charge for anything further than 30 miles from out studio. Our studio is located at 427B Eastern Blvd, Essex, MD 21221 if you want to use mapquest or google maps to determine the distance to your location. If there are multiple routes, we always take the highway route and will average the difference in order to determine if/what the cost is. We charge $1.55/mile one-way. We also charge for any tolls that we encounter during the trip. Also note that if your event is further than 2 hours driving time from our office, we may require an overnight stay in a local hotel. We will work with you prior to your event to make sure there are no issues.
 
What props are included in your packages?
The props we bring are hats, glasses, and masks.  We do have an upgrade that comes with additional items mentioned, but we also add
signs, a dry erase board for writing on and mustaches on sticks.  We have stopped including boas because event facilities were having a problem with all the feathers that were on the floor after the event. Follow this link to view a sampling of our props http://www.charmcityphotobooths.com/p770648714
 
What is the standard customized border?
 
With all of our packages we include the ability for you to customize the border of the 4x6 or photo strip by choosing a solid border color, two lines of text (at the bottom of the photo) and then the color of the text. All of our borders include the Charm City Photo Booth website on it in a smaller font at the bottom of the photo strip or on the side of the 4x6. The standard border allows you one change after we submit it to you for approval. If we do not receive your customizations at least 3 weeks prior to your event the border that is used may be the Charm City Photo Booths default border which includes our company name and other company information as determined by management.
 
 
What is the deluxe customized border?
With our upgraded option we allow you to change the font that is used as well as place a logo on the border. We also allow you to use a gradient for the border color vs a solid color. We also allow you 3 changes once we submit it to you for approval.
 
How early do you arrive to setup?
We will arrive between 30 and 60 minutes prior to the contracted start time, unless requested otherwise (additional fees may apply). We only need about 30 minutes to fully setup in most cases.
 
At my event I want to have the photo booth/fun station in two different locations during the event?
We will be happy to move during your event, however there is a move fee for each time we have to move. Once we begin setting up, the move fee will apply to each move. See our package page for details on the cost.
 
I would like to you to setup X hours early, what do you charge for idle time?
If you need us to come early and setup in advance, we charge an early arrival and/or idle time fee. We always have an attendant with the booth/fun station. We do come 30-60mins before your start time to ensure we start on time and this is included in all of our packages. Please ask us for details.
 
Is a meal required to be provided to the attendant/photographer?
Yes, in our contract we require a meal that is equivalent to the guests meal to be provided to our staff. If there is not a meal being served, then no meal is required, however we do request non-alcoholic drinks be provided.
 
Can the photo booth/fun station be setup outside?
Technically we can setup where ever we have power within 6ft of our equipment. However we do reserve the right to shut down if the weather and/or elements will or are affecting our equipment or attendant/photographers.  We do not provide extension cords outside of the 6ft and the client must provide power to the location where the equipment will be setup. The client is responsible for any damage that occurs due to being outside. We recommend event insurance to be obtained.
 

ADDITIONAL OPTIONS FAQ

What is included in the Scrapbook upgrade option?
We include the scrapbook , pens and glue. We also have our assistant take one of the strips and assist your guests in posting it in the book and reminding them to leave a note or comment for you. We will provide a few color choices of pens at your event depending on the color of pages that you have selected. Each scrapbook has additional options as well and we will work with you to make sure the best one is selected for your event.
* Our attendant does not place the photos in the book itself, it is completely up to your guests to do so. 
 
Can I extend my service time?
We normally like to have you extend your time in advance but if something does come up and you want us to stay longer, please discuss it with the attendant on-site and they will contact our office and verify it is ok. In most cases we will invoice you for the additional time/services. In some rare cases we may require payment in full for the extended service time, but we will do our best to be flexible.
 

PHOTO BOOTH FAQ

How much room is needed for the photo booth systems?
We have set our photos booth systems up both inside and outside and normally require about a 10ft x 10ft x 9ft area but we can adjust if needed. Contact us with the details of your location and we will work with them to let you know if our booth fits in the space provided. With the photo booth we prefer having it located inside only because we can control the light better to make sure that the photos are the best they can be. The exact amount of room that is needed depends on your options. We also require that you provide a 6ft table for the props and a chair.
 
How many people can fit in the photo booth?
Our systems are designed to fit up to 8 adults.
 
Is your booth a "real" photo booth?
We offer different types of photo booths, but all of our systems are considered "real" photo booth. Some of our systems have it where the prints and drops out of a side slot and are inside a tent, while others are more free-form and are smaller. We do not guarantee any of our systems (unless contracted for a specific type of system) as we are always changing the technology that we use as well as the systems in order to provide the best quality print to you and your guests. Our standard system however is considered an open-air style with a backdrop system and backdrop (the standard backdrop is red).
 
Do you offer Open Air Photo Booths or Enclosed?
We provide both Open Air Photo Booth Systems as well as Enclosed Photo Booths. We will provide either booth based on what is available at the time of booking, unless you request/contract a specific type of system, which we will make all attempts to satisfy that request, if we can not provide you the requested type we will provide you the alternative and will attempt to notify you in advance. Our "standard" system is an open air photo booth system.
 
How many photos can you print at my event?
We allow for unlimited sessions which produce a 2 2x6 photo strips per session. We have no limit on the amount of sessions during the contracted time allotted for your event. We can typically print between 40 and 50 photo strips per hour.
 
Do I get a copy of the photo strips?
Our attendants will provide both of the printed photo strips to your guests unless specifically requested to keep a copy for you when they arrive. If you would like us to keep a copy for you, we recommend providing a basket or something to have them placed into as well as informing us upon arrival to the event.
 
Can you print a message or company logo on the strips?
Absolutely. We have a variety of options available. Our standard photo strips include a solid color background and 2 lines of text at the bottom. We can also place a logo on the bottom of the strip if you have one and is provided to us at least 3 weeks in advance. Contact us today to discuss options for your event.
 
 
* All logo art work must be provided in at least 200dpi and be print ready, we prefer a vector image or PNG (with transparent background)
 

PHOTO FUN STATION FAQ

 
How much room is needed for the fun station?
We have set our fun station up both inside and outside and normally require about a 15ft x 15ft x12ft area but we can adjust if needed. Contact us with the details of your location and we will work with them to let you know if our booth fits in the space provided. With the fun station we prefer having it located inside only because we can control the light better to make sure that the photos are the best they can be. The exact amount of room that is needed depends on your options. We also require that you provide a 6ft table for the props and a chair.
 
How many photos can you print at my event?
We allow for unlimited sessions which produce a single 4x6 photo per session. We have no limit on the amount of sessions during the contracted time allotted for your event. We can typically print between 40 and 50 4x6s per hour.
 
How many people can fit in the fun station?
Our fun station can be either a 5ft backdrop or a 8ft backdrop. With the 8ft backdrop we have taken a photo of a group as large as 15 and still had a little room to spare. With the 5ft backdrop we try to keep it to 5-6 adults but we can accommodate more if needed. The smaller backdrop sizes are available upon request only, our standard is an 8ft backdrop.
 
Can you print a message or company logo on the strips?
Absolutely. We have a variety of options available. Our standard 4X6 border include a solid color background and 2 lines of text at the bottom centered on the border. We can also place a logo on the bottom of the photo if you have one and is provided to us at least 2 weeks in advance. Contact us today to discuss options for your event.
 
* All logo art work must be provided in 200dpi and be print ready, we prefer a vector image or PNG (with transparent background)